LSP assessment characteristics | Weak LSP performance assessment FOR work: recruitment BUPLAS Voice Assessment (VA) | Strong LSP performance assessment AT work: quality assurance BUPLAS Call Assessment (CA) |
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Purpose: the usual business usage | Employment entry: recruitment and/or reassignment | Quality assurance: appraisal performance, coaching and support |
Location | Recruitment | On-the-floor at work |
Task type | Phone interview task to check pronunciation and level of language proficiency. | Authentic exchange-‘real work’ calls. |
Rater | Non-SME assessor e.g. recruiter or communications trainer who assess making interferences and predictions for success | SME assessor e.g. quality specialist or team leader who assess by making direct observations of authentic calls. |
Criteria, number of criteria and weightings | 4 domains-no product/process knowledge assessed | 5 domains-5th domain assesses product and process knowledge |
Content knowledge peripheral | Content knowledge central |